Digital Deep Dive: How Fliggy is Reaching Out to Chinese FITs and Millennials

Photo: Jing Travel/ Shutterstock

This story belongs to our Platform Deep Dive series, which we dealt with with our good friends over at HylinkDigital who supplied today’s piece onFliggy The quick increase of the outbound Chinese travel market has actually brought with it a host of digital platforms and services. Learning who these business are, and how they run in the Chinese tourist area is ending up being more crucial all the time for location marketing companies and non-Chinese travel business.

Fliggy is the OTA of option for Chinese millennials, GenX’ ers, and the critical FIT customer. When this high buying power group thinks about the different readily available OTAs, they frequently accept Fliggy when preparing a journey. This is due, in big part, to the basic sense of rely on the platform, especially thinking about Fliggy lives within the Alibaba environment, which went public on the NYSE in2014 This implies travel product-seekers have the ability to make use of e-commerce website Taobao, likewise owned by Alibaba, to acquire extra products needed for their journey, along with use Alipay for deals, guaranteeing a smooth user experience throughout.

Fliggy’s location in the Alibaba environment support its appeal amongst more youthful Chinese tourists

There are over 10 million day-to-day active users on Fliggy, 80 percent of which are millennials. Furthermore, 80 percent of users have a college-level degree or greater, and a bulk likewise have white-collar tasks and reside in very first and second-tier cities. Overall, the buying power of Fliggy’s user base is significant. And with the information sourcing ability that originates from belonging to the Alibaba household, Fliggy’s general direct exposure and reach offers it the capacity to end up being an even bigger force in the travel and tourist market.

With regard to public understanding, lots of Chinese customers see Fliggy as a more “premium” travel reserving experience. The website style is vibrant, refined, and energetic, and primarily tailored towards long-haul, leisure, experiential, along with high-end journeys, rather than short-term or domestic company travel.

Fliggy has a more “premium” and “youthful” understanding amongst Chinese customers, which’s shown in who utilizes the platform

Fliggy’s topline technique is to promote outgoing travel. Therefore, the platform uses a substantial variety of travel promos and partnerships with global DMOs, hotels, airline companies, and other travel item suppliers. In doing so, users can quickly make purchases for almost every element of their journey– visas, rental vehicles, transport, cellphone strategies, regional trips– basically whatever a Chinese tourist would require to make their travel experience smooth.

For example, if a potential tourist was preparing a Hawaiian getaway, that user might acquire a diving expedition, hotel stay, flight, and transport all within the platform. Furthermore, if the very same user wished to acquire a wetsuit for their Hawaiian scuba experience, they might do so throughFliggy And if not Fliggy, the user might utilize Taobao, likewise in the Alibaba environment.

User engagement still stays a difficulty for the youth-oriented travel platform

A function still in advancement for Fliggy is user engagement. With the existing structure, users definitely depend on the platform to reserve the totality of their journey, however many are not sharing their real travel experiences through the platform. The platform does make use of KOL “travel notes,” however these are not as commonly checked out as comparable posts on social networks or other OTAs. WeChat and Mafengwo are still better-equipped platforms for sharing, commenting, and engaging with others. On Fliggy, this engagement is more sporadic. However, Fliggy probably stays the most superior OTA, providing extremely competitive costs on their items and a curated travel preparation experience.


  • Flight reservation
  • Hotel reservation
  • Guided trips
  • Excursions & & leisure activities
  • Travel visa services


Fliggy has a location “Pavilion” area that is meant to influence website visitors in their travel preparing procedure. When a user browses to the location page, Fliggy shows the most popular or most seen areas, usually including the United States, Dubai, the United Kingdom, Canada, Japan, Finland, Singapore, Australia, andThailand When the user clicks a nation image, the website then browses to the location Pavillion page.

Fliggy has actually had the ability to use KOLs to drive sales and interactivity in methods other platforms have actually battled with

ThePavilion includes different city locations within its particular nation, that includes stunning photography, KOL travel notes, and recommended travel plans. The KOL posts are extremely popular and reliable, and lots of users describe this material when choosing where to remain, what to do, and where to consume on their journey. DMOs can likewise make use of KOLs by working together on material for target locations.

Hylink, as a digital firm dealing with a number of U.S. DMOs, makes use of Fliggy to magnify our customers’ interaction volume and to position banner advertisements. For example, the group is presently establishing advertisements on Fliggy’s Pavilions, which then directs to the DMOs website including useful travel info and travel items, eventually increasing conversion rates. DMOs can even more manage their Fliggy technique by regularly revitalizing their Pavilion material and keeping enjoyable and engaging KOL posts.

Fliggy’s Pavilion platform likewise enables DMOs to offer and curate travel info to possible travelers, broadening DMO reach in the Chinese market

WithFliggy playing a significantly important function in the OTA market, the platform is extremely concentrated on updating and broadening upon DMO partnerships and promos. In specific, Singles’ Day projects on the platform have actually shown to be exceptionally effective for DMOs and the travel market at big. China’s Singles’ Day (11/11), produced by Alibaba, stands as world’s biggest online shopping occasion, with 2017’s extravaganza observing a record-breaking $253 billion invested in simply 24 hours.

Hylink helped with a collaboration in between Brand U.S.A. and Fliggy to execute a Singles’ Day project to draw in the Chinese millennial tourist; the very first circumstances in which a Western nation got involved as a single location for Singles’ Day, with Fliggy including a variety of American travel items on its site. The inaugural project surpassed all expectations; there was a total 35 percent boost in travel items acquired compared to 2016, and 56 percent greater customer involvement due to the big choice of travel items and increased awareness of the Singles’ Day project.

HylinkDigital is China’s biggest independent full-service digital firm, worldwide based in Santa Monica,Calif For more info, go to, follow @hylinkdigital on Twitter, or drop us a note at